CUSTOMER CARE

Everything you need to know about Erica Elizabeth Designs to answer all of you questions regarding ordering, ship times, payment, international sales, custom ordering, returns…

  • ABOUT ERICA ELIZABETH DESIGNS
  • ORDING INFO & SHIPPING
  • PAYMENTS
  • INTERNATIONAL SHIPPING / Par Avion
  • RETURNS & EXCHANGES
  • COLOR & MATERIAL DESCRIPTION
  • CUSTOM ORDERS
  • PRIVACY POLICY
  • TERMS OF USE
While attending Otis Parson, working on a degree in jewelry fabrication & fashion, I got a job in small bridal shop to help pay my way through college. While working at this shop I developed my skills making wedding accessories. I eventually left the shop & started my own small business in my tiny apartment selling my collections of headpieces wholesale to local bridal shops. I then moved into a much larger space and the once small business grew to a very healthy sizeable one that sold to 100s of bridal salons & department stores all over the US. After 25 years I grew tired of the restrictions of wholesale manufacturing & longed to focus more on distinctive design created with hand detailed craftsmanship. I left my large business, which made me feel like my creative side had been completely lost, to reinvent myself all over again in a world of mass production. My design inspiration is drawn from many sources, and the process continues to evolve from season to season. Embracing the design aesthetic personified by craftsmen in centuries past, my collection harks back to the lush creations of a by gone era. My head ornaments are crafted with multiple layers of delicate metal florals, hand-fabricated flowers and leaves paired with softer organic materials. Every season my collections have different ideas based on new materials that I have acquired along with the natural evolution of past collections. I started my business without computers or cell phones but now I am designing for a generation of savvy young women that can go online & purchase anything they want including their wedding accessories. They are smart & have a world of choices available to them. The world of bridal fashion today is wonderful & diverse and the internet has paved the way for talented designers that could have never entered bridal fashion due to the restrictions of the industry show off their talents to the world. I have embraced this change & have now fallen in love all over again with my beloved career. Much of my day-to-day life is spent in my studio, which is an extension of my home & myself. When I am not happily hidden away in my lovely space, I enjoy working in my garden, making a mess in the kitchen & walking in the local hills of Los Angeles. I like things nice! With love, Erica          

If you have any questions before ordering, please visit the CONTACT page, as we are happy to answer any questions you may have. After ordering, you will receive a personal Thank You and Confirmation of your shipping time.


SHIPPING:


We ship Priority Mail with tracking which takes 3 to 4 days within the United States. Express mail options takes 1 to 2 days with in the U.S.A. The cost is depending on the the box size.


-All orders will be shipped within 2 to 8 weeks after purchase, depending on the style you choose. Each style has its ordering time on it which is listed in in each individual listing.


-Domestic orders within the United States arrive at your doorstep by Post, beautifully packaged, and ready to be treasured on your wedding day.


-We are not responsible for lost packages once it leaves our hands. Insurance is not included in the price of shipping.


-We gladly ship internationally. Please visit the INTERNATIONAL SHIPPING INFO PAGE for more info.

 
RUSH ORDERS:

 
-If you need your piece before the quoted shipping times, please contact us before ordering to have your order prioritized. Some of the designs have a process of production that cannot be rushed.


-Please comment at checkout indicating an important deadline so your order will be prioritized. Confirm with us prior to purchase if you need a rush order, including anything needed sooner than 4 weeks after purchase.

 
Many thanks!

       

PAYMENTS

You may safely pay with your credit card through PayPal where Visa, MasterCard, American Express, Discover and Debit Cards are accepted. Residents of California will be charged sales tax. If you make a purchase outside the state of California, you will be responsible for reporting your state or local sales tax on your own.

If you do not have a PayPal account, you may easily open one at this link. PayPal

Many thanks!

INTERNATIONAL SHIPPING
- International packages are shipped by United States Postal Service International Priority Mail, which takes on average 10 to 12 business days to arrive to most countries. This service does include tracking. Express Mail International service takes 3 to 5 business days in transit with tracking.


-We are not responsible for replacement of orders if they are lost. Insurance is not included but recommended for International orders. Please contact us if you want insurance & we will send you a separate invoice.


-Unfortunately, higher shipping cost & duty fees are what must be faced when buying internationally. The good part, due to the Internet, we have access to so many wonderful products throughout the world, that were previously unobtainable.


-The Buyer is responsible for all country import tax and duties. I do not mark my packages as a gift or a lesser purchase value. I do on occasion get brides that are shocked by the duty fees due when their wedding headpiece lands in customs.


-Please be informed of the total cost of your wedding accessories before purchasing by visiting this site where you can calculate your duty fees.


http://www.dutycalculator.com/

LIST OF INTERNATIONAL COUNTRIES WE SHIP TO
Australia, Austria, Canada, Denmark, Finland, France, Germany, Hong Kong, Japan, Netherlands, New Zealand, Norway, Republic of Ireland, Sweden, Switzerland, United Kingdom, Taiwan.


-Please give a secure shipping address & follow the tracking number if given.


-Please be sure to be home to receive your package when it is delivered. We are not responsible for re-shipment cost if your package is returned due to an undeliverable address or if you are not home to receive it.


-Please know that we cannot be responsible for shipments that have been held up in Customs. It is recommended that international orders be placed at least 3 to 4 months prior to your wear date, to resolve any problems that may arise.


Many thanks!


Erica

       

RETURN AND EXCHANGE POLICY-
All sales are final so please choose your accessory carefully and email me with any questions prior to purchasing your piece.


-Everything in Erica Elizabeth Designs is handmade & no two pieces will ever be exactly the same. Due to slight differences in materials & the creative processes, please know there may be minor differences. This is also a desired & normal look in my designs, as I like them to have a natural look.


-I am always available and happy to consult or answer any questions you may have in choosing the perfect accessory or veil to compliment your gown.


-There are no returns or refunds on items that have signs of being worn or have been damaged after the wedding date.


-Non authorized returns and customized items are not returnable and you will be returned to you as well as you will be responsible for the shipping charge back to you.


-All sales are final on custom orders and sale pieces.


-After receiving your item, please inspect the piece immediately. You will have 5 days from the time of receipt to notify us of any errors.


-If you receive the incorrect product or if your product arrives damaged (not due to shipping), please email at erica@ericaelizabeth.com.


-We will provide instructions for incorrect items and damaged items. If the item's damage is not due to shipping, you will need to notify us within 5 days of item receipt and we will repair or replace as needed. After 5 days hours of receipt, any damages to the item will be the responsibility of the buyer.


-All purchases made through this shop will be subject to these terms, so please inspect your order immediately after receipt. Please do wait until after your wedding.


There are no returns or refunds after your wedding.


Thank You

         

DYE LOTS:

Please know that we do our best to keep out colors to blend with the industry standards.  Note that all dress manufactures colors are different & that colors may differ do to dye lot changes.

We cannot guarantee that our colors will match your gown perfectly unless a swatch is sent. Even then we can only do our best to blend to swatch as the headpieces often have many materials that accept dyes differently. This is especially important with the laces.

COLOR DESCRIPTIONS:

IVORY: My ivory is a light ivory with a cream warm tone.

OFF WHITE: An off grayish white tone originally designed to go with natural silks that are not bright white.

WHITE: Bight white, which is similar to bleached white paper.

Please visit my Choosing your veil page for more info on veils & tulle colors.

Please sure you know what color your gown is before ordering you accessory or veil.

Everything is hand made to order so there are no returns or exchanges due to mistakes when ordering colors.

I am always happy to mail swatches before you decide or even better if you send a swatch of you gown I will choose the closest match in color.

swatch-samples

CUSTOM ORDERS

We invite minor custom changes to most pieces as long as they are within the basic guidelines of Erica Elizabeth Designs. Please email us regarding questions about the possibilities of customizing your accessory. This process can take 8 to 10 weeks.

-Each piece is individually handmade to order with patience & care. I work very hard to give the best quality with a pricing structure that is as fair as possible. Please know that the prices for my designs are non-negotiable. I am not willing to re-design my pieces with lesser quality materials for a better price. This creates more work & cost more than making it as sampled. -Please be respectful & do not ask for discounts.

-Please do not ask me to copy another designers pieces.

-We are sorry to say that there are no discounts allowed with coupon codes on custom orders.

-We are always available and happy to consult with you.  We will answer any questions you may have in deciding what to purchase from our website for your accessory or veil to accompany your gown. You may send swatches for color or images of your gown so that we can help you choose the perfect accessory for your wedding day.

  Fleur de lis Silk petal blusher veil  

PRIVACY

We respect your privacy!

Any and all information collected on this site is kept strictly confidential and will not be sold, reused, rented, disclosed or loaned!

All information you provide will be held in the utmost care and will not be used in any way that you have not consented to. If you have any questions, please feel free to call or e-mail us.

Regards,

Erica E Koesler

TERMS OF USE

At Erica Elizabeth Designs & Pretty Things we appreciate your business. We hope you will find this site useful and enjoyable. Erica Elizabeth Designs has developed this site as a service to its customers. Please review the following basic rules that govern your use of this site. Please note that your use of this site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Erica Elizabeth Designs may revise the content of this agreement at any time. By using the site after a change, you agree to follow and be bound by all of these changes. Please visit this page periodically to familiarize yourself with the current terms of use. Should you have any questions concerning any of our policies, please contact us.

SITE CONTENT

Unless otherwise noted, all design and content featured on Erica Elizabeth Designs including navigational buttons and images, artwork, graphics, photography, text, and the like—are copyrights, trademarks, trade dress, and/or intellectual property that are owned or licensed by Erica Elizabeth Designs. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our Web site and its content for purposes other than personal and noncommercial is prohibited. You may only download or electronically copy and print any of the contents displayed on the site for your personal, noncommercial use. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.—including navigational buttons and images, artwork, graphics, photography, text, and the like—are copyrights, trademarks, trade dress, and/or intellectual property that are owned or licensed by Erica Elizabeth Designs. This site in its entirety is protected by copyright and applicable trade dress.

DISCLAIMER

Erica Elizabeth Designs does not warrant that the function or operation of this Web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Erica Elizabeth Designs shall not be liable for damages of any kind related to your use of or inability to access this site. If you are dissatisfied with the site, its contents or any of these terms, we would like to hear from you. However, your sole and exclusive legal remedy is to stop using the site.

ACCURACY OF CONTENT

We endeavor to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on Erica Elizabeth Designs may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. Erica Elizabeth Designs reserves the right to correct errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price, Erica Elizabeth Designs shall have the right to refuse or cancel any orders placed for product at the incorrect price. Erica Elizabeth Designs shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Erica Elizabeth Designs shall issue a credit to your credit card account in the amount of the incorrect price.

AVAILABILITY We work very hard to provide you with unique and inspired products. As a result, many of these products are only available in limited quantities or require large production lead times. When an item is no longer available we make every attempt to remove from the site immediately. If an item is currently on back order, we make every attempt to include this information with the item on the site. If you have any questions or concerns about the availability of product on this site, please contact us.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. The actual colors you see will depend on your computer monitor, and we cannot guarantee that your monitor's display of any color will be accurate.

Indemnification You agree to indemnify, defend, and hold harmless Erica Elizabeth Designs, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.