• PRODUCTION TIME
Everything in the Erica Elizabeth Designs collection is handmade to order with a production time of 4 to 6 weeks depending on the style you choose. If you order a custom piece with changes, please leave at least 8 weeks for production.
• SHIPPING INFO
All orders are shipped beautifully packaged, and ready to be treasured on your wedding day. We ship Priority Mail with tracking which takes 2 to 3 days within the United States.
We are not responsible for lost packages once it leaves our hands & has been confirmed delivered by the United States Postal Service. Please track your package with the tracking code you are sent when your order has been shipped & plan to be home to welcome your package. Unfortunately, the rate of delivery thefts has increased in recent years.
-Insurance is not included in the price of shipping. If you want to fully insure your package, please let us know so we can invoice you for the extra charges.
• INTERNATIONAL SHIPPING
We gladly ship internationally by United States Priority Mail International which takes 10 to 12 days with tracking. Express mail is offered at checkout which takes 3 to 5 business days.
The Buyer is responsible for all country import tax and duties. Please calculate the total cost of your countries duties before ordering.
We I do not mark packages as a gift or for a lesser purchase value.
LIST OF INTERNATIONAL COUNTRIES WE SHIP TO:
Australia, Austria, Canada, Denmark, Finland, France, Italy, Germany, Hong Kong, Japan, Netherlands, New Zealand, Norway, Republic of Ireland, Sweden, Switzerland, United Kingdom, Taiwan.
Please be sure to be home to receive your package when it is delivered. We are not responsible for re-shipment cost if your package is returned due to an undeliverable address or if you are not home to receive it.
Please know that we cannot be responsible for shipments that have been held up in Customs. It is recommended that international orders be placed at least 3 to 4 months prior to your wear date, to resolve any problems that may arise.
• RETURNS & EXCHANGE POLICY
All sales are final so please choose your accessory carefully and email us with any questions prior to purchasing your piece.
Everything in Erica Elizabeth Designs is handmade & no two pieces will ever be exactly the same. Due to slight differences in materials & the creative processes, please know there may be minor differences. This is also a desired & normal look in the designs.
We are always available and happy to consult or answer any questions you may have in choosing the perfect accessory or veil to compliment your gown.
After receiving your item, please inspect the piece immediately. You will have 5 business days from the time of receipt to notify us of any errors.
If you receive the incorrect product or if your product arrives damaged (not due to shipping), please email us from the contact form at the end of this page.
There are no returns or refunds on items that have signs of being worn or have been damaged after the wedding date.
If the item's damage is not due to shipping, you will need to notify us within 5 business days of item receipt and we will repair or replace as needed. After 5 days of receipt, any damages to the item will be the responsibility of the buyer.
Non authorized returns and customized items are not returnable and you will be returned to you as well as you will be responsible for the shipping charge back to you.
All sales are final on custom orders and sale pieces.
All purchases made through this shop will be subject to these terms, so please inspect your order immediately after receipt. Please do wait until after your wedding.
There are no returns or refunds after your wedding.
• COLOR & MATERIAL DESCRIPTIONS
Please know that we do our best to keep out colors to blend with the industry standards. Note that all dress manufactures colors are different & that colors may differ do to dye lot changes.
We cannot guarantee that our colors will match your gown perfectly unless a swatch is sent. Even then we can only do our best to blend to swatch as the headpieces often have many materials that accept dyes differently. This is especially important with the laces.
IVORY: My ivory is a light ivory with a cream warm tone.
OFF WHITE: An off grayish white tone originally designed to go with natural silks that are not bright white.
WHITE: Bight white, which is similar to bleached white paper.
Please visit my Choosing your veil page for more info on veils & tulle colors.
Please sure you know what color your gown is before ordering you accessory or veil.
Everything is handmade to order so there are no returns or exchanges due to mistakes when ordering colors.
I am always happy to mail swatches before you decide or even better if you send a swatch of you gown I will choose the closest match in color.
• CUSTOM ORDERS
We invite minor custom changes to most pieces as long as they are within the basic guidelines of Erica Elizabeth Designs collections. Please email us regarding questions about the possibilities of customizing your accessory. This process can take 8 to 10 weeks.
Each piece is individually handmade to order with patience & care. We work very hard to give the best quality with a pricing structure that is as fair as possible. Please know that the prices for my designs are non-negotiable. We are not willing to redesign a piece with lesser quality materials for a better price. This creates more work & cost more than making it as sampled.
Please be respectful & do not ask for discounts.
Please do not ask me to copy another designers pieces.
We are sorry to say that there are no discounts allowed with coupon codes on custom orders.
We are always available and happy to consult with you. We will answer any questions you may have in deciding what to purchase from our website for your accessory or veil to accompany your gown. You may send swatches for color or images of your gown so that we can help you choose the perfect accessory for your wedding day.
Please email us with any question you may have from the contact form at the bottom of this page
Please visit our CHOOSING YOUR HEADPIECE from the link on our homepage for more detailed information on our process.
We respect your privacy!
Any and all information collected on this site is kept strictly confidential and will not be sold, reused, rented, disclosed or loaned! We do not like that done to us so we will never do that to you! All information you provide will be held in the utmost care and will not be used in any way that you have not consented to. If you have any questions, please feel free to call or email us.
What's a cookie?
• A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
• Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer. Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. (We use persistent cookies for Google Analytics.)
• Cookies can also be categorised as follows: Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular. Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymized.
Cookies are yummy!
At Erica Elizabeth Designs & Pretty Things we appreciate your business. We hope you will find this site useful and enjoyable. Erica Elizabeth Designs has developed this site as a service to its customers. Please review the following basic rules that govern your use of this site. Please note that your use of this site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Erica Elizabeth Designs may revise the content of this agreement at any time.
Unless otherwise noted, all design and content featured on Erica Elizabeth Designs including navigational buttons and images, artwork, graphics, photography, text, and the like—are copyrights, trademarks, trade dress, and/or intellectual property that are owned or licensed by Erica Elizabeth Designs. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our Web site and its content for purposes other than personal and noncommercial is prohibited. You may only download or electronically copy and print any of the contents displayed on the site for your personal, noncommercial use. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.—including navigational buttons and images, artwork, graphics, photography, text, and the like—are copyrights, trademarks, trade dress, and/or intellectual property that are owned or licensed by Erica Elizabeth Designs. This site in its entirety is protected by copyright and applicable trade dress.
Erica Elizabeth Designs does not warrant that the function or operation of this Web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Erica Elizabeth Designs shall not be liable for damages of any kind related to your use of or inability to access this site. If you are dissatisfied with the site, its contents or any of these terms, we would like to hear from you. However, your sole and exclusive legal remedy is to stop using the site.
ACCURACY OF CONTENT
We endeavor to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on Erica Elizabeth Designs may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. Erica Elizabeth Designs reserves the right to correct errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price, Erica Elizabeth Designs shall have the right to refuse or cancel any orders placed for product at the incorrect price. Erica Elizabeth Designs shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Erica Elizabeth Designs shall issue a credit to your credit card account in the amount of the incorrect price.
We work very hard to provide you with unique and inspired products. As a result, many of these products are only available in limited quantities or require large production lead times. When an item is no longer available we make every attempt to remove from the site immediately. If an item is currently on back order, we make every attempt to include this information with the item on the site. If you have any questions or concerns about the availability of product on this site, please contact us.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. The actual colors you see will depend on your computer monitor, and we cannot guarantee that your monitor's display of any color will be accurate. Indemnification You agree to indemnify, defend, and hold harmless Erica Elizabeth Designs, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.